Computer Hardware: PCs: Intel Pentium 4 2.33GHz processor or equivalent. Macs: PowerPC G5 1.8GHz or faster or Intel Core Duo 1.33 GHz or faster.

Web Browser: Firefox 2.0 or above, Safari 2.0 or above, or Internet Explorer 7.0 or above.

Operating System: Windows 2000, Windows XP, Windows Vista, Mac OS X 10.3.9 or later.

Browser Plugin: The most recent versions of JavaScript and Adobe Flash Player.

Internet Connection: Broadband Internet connection with minimum recommended connection speed of 1000 Kbits/sec.

Computer Hardware: PCs: Intel Pentium 4 2.33GHz processor or equivalent. Macs: PowerPC G5 1.8GHz or faster or Intel Core Duo 1.33 GHz or faster.

Web Browser: Firefox 2.0 or above, Safari 2.0 or above, or Internet Explorer 7.0 or above.

Operating System: Windows 2000, Windows XP, Windows Vista, Mac OS X 10.3.9 or later.

iTunes: iTunes version 8.2 or above.

Internet Connection: Broadband Internet connection.

Watch Now

We currently support a minimum connection speed of 1000 Kbits/sec but recommend a connection speed of 2.0 Mbits/sec or higher to get the most out of your online experience. We're unable to deliver these high-quality videos online via dial-up and other slow connections.

Downloading

If you choose to download the video file, connection speeds and wait times vary depending on your geographic location. We utilize a content distribution network with points of presence around the globe. Your download activity is routed to the point of presence nearest your location to ensure fast and reliable downloads. A connection speed of 2.0 Mbits/sec is recommended.

Yes, Watch Now is available on for Mac users as long your system meets the system requirements for Watch Now.

Yes, Watch Now is available on for PC users as long your system meets the system requirements for Watch Now.

After you purchase a video, click the Download button next to the Watch Now button on the order confirmation screen. Please keep in mind that downloading requires iTunes 8.2 or higher. You can also download purchased videos at a later time from your My Video Library.

That depends on if you have a compatible device. Our service is compatible with the most popular handheld devices including the iPod, iPhone and iPad. To transfer a video you purchased, you must first download the video in your iTunes library on your computer and then transfer the video to the device.To see a list of compatible portable devices, please see our compatible devices page.

You can also watch your purchases through customized Apps on internet connected devices, including the iPhone, iPod Touch and iPad.

The aspect ratio and resolution will vary slightly between videos in our store. The aspect ratio and file size for each video is specified in the video details section on the product detail page.

The typical resolution is 640x480 MPEG-4 H.264 at 1500kbps inside a QuickTime wrapper.

Available viewing options may vary slightly from title to title. The content we offer through our service depends on our agreements with content owners. We're constantly working to establish and improve these agreements so we can offer the largest selection of titles as possible and provide a wide range of viewing options.

Purchasing from our service is as simple as choosing the item you want to watch and following the instructions below. You can watch your video online instantly on your computer web browser, other supported devices connected to the internet or by downloading directly into iTunes.

To order and view videos:

1. Visit the product detail page for the video you want to watch.

2. Click the Buy button.

3. When prompted, login to your account. If you are a new customer you will need to create an account first.

4. Either Add to Shopping Cart or click Complete Purchase to order item immediately.

5. Once your order is processed click the Watch Now button to instantly begin watching your purchase or download your purchase directly to your iTunes library by clicking the Download button.

Paying for Content

Given the instant access nature of our service we require customers to provide valid credit card payment information for identity verification. In order to provide a simple and easy buying process, all your information is entered up front, and saved for later use. If a valid payment method isn't available, you may be prompted to enter a payment method when ordering. Anytime after your account is created you have the option to change or completely remove your payment information.

We store all of the videos you buy from our service in your My Video Library.

Access purchased videos from your My Video Library using Watch Now

1. Visit your My Video Library at thesurfnetwork.com/library

2. Sign in to your account if prompted.

3. Browse the titles listed in your My Video Library.

4. Click Watch Now button for instant viewing access through your web browser. You will return to the spot where previous viewing left off.

Access purchased videos from your My Video Library using iTunes download

1. Open iTunes.

2. Go to Podcasts.

3. Ensure you are list view and grid or coverflow views.

4. Locate TheSurfNetwork.com Video Download Purchases.

5. Click the toggle arrow so that it points downward listing your purchases.

6. Click the Refresh button located in the lower right hand corner of iTunes to update your feed.

7. Download any remaining items by clicking the corresponding GET buttons.

You can learn more about managing your purchased content using iTunes on the Help pages:

Downloading Purchases using iTunes

Repopulating your Purchase Feed

Content purchased using our service is not returnable after your purchase has been completed. If you have difficulty accessing, watching, or downloading your video after purchase, we're more than happy to help!

Basic instructions and tips on using the different viewing options are available under each viewing type in the Ways to Watch Help section.